MyVenue Halo: The AI-Powered Smart Kiosk for Frictionless Checkout

In developing Halo, the core challenge was delivering a highly accurate, AI-driven self-checkout experience fast enough for peak stadium demand, while maintaining simplicity for users and operators. MyVenue’s software required precise, real-time item recognition using a streamlined multi-camera setup, without scanning or weighing. The physical unit needed to support this with durability against crowds, weather, and spills, while protecting sensitive components. Additional constraints included minimising installation complexity, reducing fabrication costs, and ensuring the system remained easy to deploy, service, and operate at scale across high-volume venue environments, while remaining tamper-resistant.

The design journey combined iterative software development with rigorous physical testing to meet the demands of high-volume venues. Initial on-site testing of early Proof of Concept prototypes validated MyVenue’s AI-driven identification capability and informed the final industrial design and engineering.Through extensive functional and ergonomic studies, we refined the multi-camera setup, determining optimal angles and positioning to ensure accurate, real-time item recognition. In parallel, hardware design evolved to support these requirements.Using anthropometric data, the fixed screen height and angle were optimised for the 5th to 95th percentile, ensuring accessibility, usability, and consistent performance across diverse event-day crowds.

Halo addresses the unique demands of stadium environments far more effectively than traditional self-checkout kiosks. Powered by MyVenue’s software, it accelerates throughput and significantly reduces the need for constant staff supervision, with a single staff member able to oversee multiple units.By enabling shared peripherals such as printers and scanners, venues can reduce hardware investment and ongoing costs. The compact, streamlined design minimises the physical footprint, freeing up space for additional merchandising and revenue opportunities.Combined with an intuitive, purpose-built user experience, Halo simplifies purchasing, reduces friction, and improves overall fan engagement.

Halo’s defining feature is its modular, software-driven design, enabling seamless deployment across diverse stadium environments. The system is built to support any EFTPOS terminal through custom bracket solutions, giving venues complete flexibility without compromising performance.It effortlessly integrates with venue-specific peripherals (i.e., receipt printers, scanners). MyVenue’s software enables flexible configurations, allowing multiple kiosks to connect to shared peripherals or operate as fully independent units, depending on operational needs.Cable management is intuitive and purpose-built for high-volume environments. An expandable, user-configurable split cable entrance gland manages base wiring while protecting against liquids and dust. A brush gland at the screen supports a range of mounted peripherals.The aesthetic physical design supports MyVenue’s AI-driven functionality. The curved arm structure provides a rigid mounting point for dual cameras and illumination, ensuring they remain fixed at precise angles required for accurate, real-time item recognition. This stability is critical in high-traffic environments, preventing vibration or misalignment that could impact performance. Despite its robustness, Halo maintains a clean, lightweight aesthetic, delivering a highly configurable solution without compromising functionality, usability, accuracy, or visual appeal.