AutoMed System

A software solution offering the full range of reception functions including phone and online appointments, check-ins, payments, real-time Medicare claims and follow-up appointments. The software evolves and responds to practice needs and delivers quality, efficiency, reliability and cost savings - all of the essential KPIs for a modern practice.

The AutoMed Kiosk is designed for both mixed and bulk billing practices, and continuously checks and updates patient data, Medicare details, outstanding accounts and practitioner availability. It is efficient, confidential and accessible to all patients while helping to free up the time spent on staff administrative tasks. An average check-in only takes three seconds to process consequently decreasing waiting times and processing all types of payments instantly. Medical practices experience a decrease in wages, financial administration costs, staff stress and bad debt.

AutoMed Online allows both existing and new patients to make, cancel or change appointments using the accessible and user-friendly interface and RACGP compliant patient identification methods. New patients can register their demographic and health care details in a simplistic yet secure process. Online appointments allow for effective and efficient processing without any manual responsibilities for reception. Patients in turn can manage their appointments and information without having to overcome any communication difficulties, experience long waiting times or without having to ring the clinic. The system also intuitively reminds patients about gap fees and future appointments.

With every call registered by reception, AutoMed Phone quickly and efficiently identifies the patient and provides instant access to their details. Providing these details simultaneously during a call significantly decreases the time spent managing patient information and allows for faultless data entry. This feature is particularly important for people who are hard of hearing or need additional communication assistance.

Patients receive an SMS text confirmation of the bookings they have made through the AutoMed Kiosk, Phone or Online services. Prior to their appointment they are sent automatic reminders and any additional details. This feature ensures patients arrive on time for their confirming appointments and provides additional text based confirmations for anyone who is hard of hearing.