Acredia Care Direct App

Acredia’s mobile-first care management solution was developed in response to aged care reforms and findings of the Royal Commission into Aged Care Quality and Safety. It addresses critical challenges like workforce shortages, increased care minute tracking, and rising administrative burdens from reporting and compliance regulations. Traditional, task-based care models often left little time for person-centred care. Acredia’s intuitive, real-time app empowers frontline staff—many without English as a first language—to complete documentation on the go, freeing them to spend more meaningful time with residents. By simplifying compliance and reducing paperwork, Acredia supports safer, more respectful, and individualised aged care.

The Care Direct app was trialed with aged care provider Signature Care in 2023. By leveraging NFC tags placed at resident rooms, care workers could instantly access resident information, care tasks, and progress notes with a simple scan. This eliminates manual file searches and lengthy handovers. Staff can chart on-the-go, record care minutes and notes via voice dictation, and complete tasks in real-time, with automatic alerts to Registered Nurses. The app simplifies maintenance requests, optimising workflow. Carers no longer have to make unnecessary trips to computers or nursing stations, allowing for more dedicated time with residents.

Following successful trials, Signature Care implemented the solution across all seven facilities, achieving significant outcomes. Clinical and progress note-taking time reduced by eight minutes per hour, equating to approximately $300,000 in annual wage savings. Staff fully embraced the technology, resulting in comprehensive, real-time data capture. Nurse call bell response times halved, while increased staff presence on the floor contributed to a reduction in resident falls. The app has transformed time management, allowing more focus on care. Similarly, other adopters like Carinya Lodge report more staff actively engaging with residents, underscoring the solution’s broad and positive impact on aged care delivery.

-Mobile-First Approach Designed for mobility, enabling staff to access and update resident information anywhere within the facility. Documentation is completed in real-time via mobile devices, improving care responsiveness. -BLE Beacons, NFC Tag, and QR Code Integration To eliminate manual searching. Scanning these triggers instant access to resident profiles. -Visual and Graphical Interface Clear visuals, icons, and graphical charts to simplify complex medical information, supporting staff with diverse language backgrounds. -Voice Dictation Staff can record notes using voice dictation, saving time and minimizing typing. -Role-Specific Access Staff only see information and tasks relevant to their role, ensuring data privacy. -Tap-to-Document Functionality With intuitive tap-based icons and templates, staff can easily record care tasks, ensuring standardised and efficient data entry. -Real-Time Visibility and Care Minute Tracking Management gains live oversight of care activities via a desktop dashboard, enabling proactive staffing adjustments to meet care minute targets -Integrated Messaging and Communication Built-in messaging and email functions allow managers to communicate directly with staff, streamlining coordination. -Asset Tagging for Maintenance Staff can scan asset tags to log maintenance requests directly from their device. -Customisable Configurations Care Direct is fully customisable, allowing providers to tailor workflows, colours, and features to suit their unique processes.